Policies

Tide Walk through the snow covered maple tree

Policies and Procedures at Tide Walk

At Tide Walk we count children as people for both rates and occupancy. We rent only weekly, Saturday to Saturday in the summer. All weeks are at the stipulated price for up to four people. Other seasons we rent by the month, week, or day with a two-night minimum — your choice. For these times we calculate rates according to the number of guests and length of stay.

Many people bring their own linens, or you may use our linen service for $50 per stay ($25 for just two people). Linens include sheets, towels and kitchen linens for the whole house for your entire time. You are welcome to use as many of our pillows and blankets, provided to make the beds to suit your own desires, whether or not you bring your own linens. You will find bed sizes under the room descriptions in the “Amenities” section on the drop down menu at the top of each page.

Our reservation procedure is as follows. When you contact us, we will email you our two brief contracts. These will be our Contract/Rate Sheet with detailed price totals for your length of stay and number of guests and our Indemnity Release. When you are ready to put your envelope with the signed contracts and deposit check in the mail, PLEASE CALL OR EMAIL US so that we can reserve the time for you temporarily for about a week in advance of its arrival. When it gets here, we will email you a receipt and “Directions to Tide Walk.”

On entering the living room at Tide Walk

For reservations made a year or more in advance, one-half the deposit (or one-quarter of the rent) is all that is required until January 1 of the year you are coming, and it will be wholly and completely refundable until then. The remainder of the deposit, which is the second quarter of the rent, will be due January first with the balance (remaining half of the rent) to be paid on your arrival.

Deposit: A deposit of ½ the total rent, is required in advance to hold your reservation. We will figure this and itemize it on the Contract/Rate Sheet that we email to you. The remaining rent is due on your arrival along with state tax, and linen and pet deposit if you want those services.

Payment forms: We now have the ability to accept payment by e-check (Quick Pay, ClearXchange) directly from your bank to ours. All rates shown are our discounted prices for payment only by cash, e-check, or paper check; to pay by any other method, please inquire for our regular seasonal rates and let us know what method you prefer to use.

Contact Us to get your questions answered or to request our two brief contracts. You can email us directly at [email protected], call us at 207-633-6093, or use the form under ‘Contact Us’ at the top right of each page. If you do the latter and do not hear back from us, please try another method to reach us.

Cancellations: If notifying us more than 30 days prior to arrival you may choose to reschedule for another available time, or we will refund your deposit less a $100 per week re-booking fee if we can re-rent the cottage for your stay. If we are unable to re-rent your scheduled time or if it is within 30 days prior to your arrival you will forfeit your deposit.

Damage or Security Deposit: When you get here we will require you to fill out a “Security Deposit Release” form authorizing us to charge your credit card should there be damage, replacement, or excessive cleaning necessary after your stay. We do not automatically charge your card and will destroy this if everything in and about the house is as you found it after you leave. We do not retain credit card numbers. Alternatively, we would accept an additional $600 at the time of check-in. We would deposit this in our escrow account and issue you a check within a week after you leave if everything at the house on your departure is as you found it on your arrival. If there are charges, we will provide you with an itemized statement.

Pet Policy:

We like pets and most pet owners are wonderful; it’s just that, unfortunately, some people spoil it for everyone. So our pet policy has to go to the lowest common denominator. Here are our thoughts and requirements.

We would encourage you to enjoy your vacation rental without the added hassle of looking after your pet; when they stop to think about it, this has proved beneficial for some folks. If you must have him with you in this strange environment, we ask that you not leave him alone in the house unless you bring a kennel for him to stay in while you are gone. This kennel is mandatory!

We reserve the right, should there be an extended problem, to require you to board him for the remainder of your stay.

In addition your cooperation in cleaning up the grounds is required. If we have to do that you will not get any of your pet deposit back!

As to the $150 pet fee on our contract covering the first week for those who still wish to bring their pet on vacation, $50 of this is partially or wholly refundable depending on how much time we have to spend cleaning specifically after the pet on your departure. This is for one pet. More pets are $100 each with half of that being possibly refundable. We require all pets to be kept off our furniture, pillows, and all bedding. If you bring one or more kennels, as requested above, we are apt to be more lenient on the pet fees. For rentals longer than one week, the rate is $50 per additional week per pet, with a third of the total being possibly refundable.

Tide Walk living room with new sofa — Tide Walk living room with sofa